tk999pro Terms and Conditions

These Terms and Conditions ("Terms") apply to the use of the tk999pro platform and all related services ("Services"). These Terms form a legally binding agreement between tk999pro ("we", "our", "Platform") and the user ("you", "member").

tk999pro operates an online gaming and betting platform for members in Bangladesh. By browsing our website, creating an account, or using any of our services, you are considered to have fully read, understood, and consented to these Terms.

These Terms are written in Bengali and apply to users in Bangladesh. In case of any ambiguity, the platform's interpretation shall be considered final.

The following eligibility criteria must be met to use tk999pro's services:

• You must be at least 21 (twenty-one) years of age. This platform is operated exclusively for those aged 21 and above.
• You must be a permanent or temporary resident of Bangladesh.
• You must use the platform entirely of your own free will and for personal entertainment purposes.
• Any person who has voluntarily placed themselves on our self-exclusion list is not eligible to open an account.

For age verification, tk999pro may at any time request a copy of your National Identity Card (NID), birth registration certificate, or passport. Providing false information will result in immediate account termination and all deposited funds may be forfeited.

The following rules must be followed when creating an account on tk999pro:

• Each person may open only one account. If any individual is found to have multiple accounts, all accounts will be closed.
• All information provided at the time of registration must be completely accurate and up to date.
• Your login credentials (username and password) must be kept strictly confidential. Sharing them with any third party is strictly prohibited.
• Any unauthorized access to your account must be reported to our support team immediately.
• Transferring or selling your account is strictly prohibited.

You are fully responsible for all activities that occur in your account, unless it is proven that unauthorized access occurred and you reported it to us in a timely manner.

The following terms apply to depositing and withdrawing funds on tk999pro:

• Minimum Deposit: The minimum deposit amount across all payment methods is ৳100 (one hundred taka).
• Minimum Withdrawal: The minimum withdrawal amount is ৳500 (five hundred taka).
• Accepted Payment Methods: Transactions are completed through these three methods only: bKash, Nagad, and Rocket.
• Withdrawal Time: After a request is processed, funds are generally sent within 30 minutes to 3 hours (BST).
• Account verification (KYC) must be completed before making a withdrawal.
• Withdrawals will be processed using the same payment method that was used for the deposit.

In accordance with Anti-Money Laundering (AML) policy, tk999pro reserves the right to verify any suspicious financial transactions and may request additional documentation if needed.

tk999pro offers various bonuses and promotional offers. The following conditions apply when accepting these offers:

• Welcome Bonus: 120% bonus on the first deposit, up to a maximum of ৳15,000. For example — depositing ৳1,000 gives a bonus of ৳1,200, for a total balance of ৳2,200; or depositing ৳26,000 gives a bonus of ৳15,000 (maximum limit), for a total balance of ৳41,000.
• Wagering Requirement: The wagering requirement for the welcome bonus is 20 times (20x). This means withdrawals can be made after wagering the bonus amount 20 times.
• Each bonus offer has a specific validity period; any unused bonus will be cancelled after it expires.
• The conditions of an existing bonus must be fulfilled before moving to another offer.
• tk999pro reserves the right to cancel bonuses and associated winnings if bonus abuse is proven.
• Terms for VIP cashback and other loyalty rewards are provided separately.

tk999pro reserves the right to change promotional terms. Members will be notified appropriately before any changes take effect.

The following rules must be followed when playing games on the tk999pro platform:

• The outcome of all games is determined by a certified Random Number Generator (RNG), which ensures fair play.
• Incorrect results displayed due to software errors or technical malfunctions will be considered void. The correct result shall be final.
• If an internet connection is lost during a game, the result will be determined based on the data available on tk999pro's servers.
• In live casino games, the dealer's decision and the game show host's announcement are final.
• In sports betting, if a match is abandoned or postponed, action will be taken in accordance with the relevant betting rules.

tk999pro serves content from leading game providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. The individual rules of each game provider will also apply.

The following activities are strictly prohibited on the tk999pro platform:

• Any form of cheating, fraud, or software hacking.
• Placing bets or playing games using automated bots, scripts, or artificial intelligence.
• Strategically placing low-risk or hedging bets to circumvent bonus terms.
• Using multiple accounts to claim the same offer repeatedly.
• Accessing or attempting to access another member's account.
• Using the platform for money laundering or illegal activities.
• Colluding with associates to gain an unfair advantage.
• Opening an account using a fake identity or someone else's identity.

If any of the above violations are proven, the account will be closed immediately and legal action may be taken where applicable.

tk999pro reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If identity verification fails or false information is provided.
• If suspicious financial transactions or signs of fraud are detected.
• If requested documents are not provided within the specified time.
• At the member's own request.

If there is a valid balance prior to account termination and no rule violation has been proven, that amount will be returned. However, in cases of termination due to a violation, all balances and bonuses may be forfeited.

tk999pro is highly committed to protecting members' personal information. Our platform uses SSL encryption technology to keep all data secure.

• Your personal information is used only for service delivery, verification, and legitimate regulatory requirements.
• Information is not sold to or transferred to third parties for commercial purposes.
• Information may be provided to relevant authorities in cases of legal obligation.

For more details, please read our Privacy Policy.

tk999pro takes responsible gaming very seriously. We want every member to enjoy gaming in a safe and enjoyable way.

• You can set deposit limits, loss limits, or login limits on your account at any time.
• If you feel that gaming is having a negative impact on your daily life, please contact our support team immediately.
• Our platform offers the option to voluntarily add yourself to a self-exclusion list.
• This platform is for those aged 21 and above only — access by minors is strictly prohibited.

To learn more, visit our Responsible Gaming page.

To the fullest extent permitted by law, tk999pro will bear no liability for the following:

• Financial losses caused by the member's own actions.
• Internet disconnection or technical failures of third parties.
• Losses resulting from account suspension or termination for an approved reason.
• Service disruptions caused by force majeure events such as natural disasters, cyberattacks, or government directives.
• Losses caused by software errors of third-party game providers.

tk999pro always works to ensure the security and stability of the platform. Nevertheless, in any unforeseen situation, the maximum liability shall be limited to the amount of that specific transaction.

If a member wishes to raise a complaint or dispute regarding any matter, the following process must be followed:

1. First, contact our support team via 24/7 live chat or email at [email protected].
2. An initial response will be provided within 72 hours of submitting the complaint.
3. Complex matters may require further detailed investigation, which can take up to 14 business days.
4. tk999pro's decision shall be considered final and binding.

All disputes will be resolved through an amicable process. If needed, contact us directly via live chat.

tk999pro reserves the right to change, amend, or update these Terms and Conditions at any time. Regarding changes:

• Members will be notified of significant changes in advance via email or a notice on the platform.
• Continuing to use the platform after the changes take effect will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request that your account be closed.
• The "Last Updated" date at the top of this page always reflects the date of the most recent change.

It is recommended that you revisit this page regularly so that you stay informed about the latest terms and conditions.

For any questions, suggestions, or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available directly on the site 24/7 — support in Bengali.
• Email: [email protected]

Our support team is available around the clock according to Bangladesh Standard Time (BST, UTC+6). We are committed to providing you with fast and effective solutions to your issues at all times.